Shipping policy
Where We Ship
We ship to the United States, the United Kingdom and Europe.
Free Shipping
Shipping is free on all orders. There is no minimum order value.
Shipping Locations
Our products may be supplied and shipped by our delivery and shipping partners in the USA and Asia. The shipping location depends on the delivery address, product availability and the most suitable shipping route, and may vary from order to order.
Processing and Delivery Times
- Processing and handover to the carrier: 1–3 days after your order is placed
- Delivery: 3–5 days after your order ships
Processing time is added to delivery time. All times are calendar days, including weekends.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Tracking information may take a few days to update.
Packaging
Items in one order are shipped together in one package wherever possible.
Taxes and Import Duties
Our prices include applicable taxes. You will not be asked to pay any additional import taxes, customs duties or handling fees on delivery.
Shipping Address
Please check your shipping address before completing your order. If you notice a mistake, contact us as soon as possible at support@haloryde.com. Once your order has been handed to the carrier, address changes may no longer be possible. Packages returned due to an incorrect or incomplete address can be reshipped once the new shipping cost is covered.
Delays, Lost Packages and Delivery Issues
If we become aware of a delay, we will keep you updated. If your order does not arrive within the stated delivery time, arrives damaged, or shows as delivered but you have not received it, contact us with your order number. For packages confirmed lost, we will send a free replacement or issue a full refund. Your statutory rights in case of late, missing or defective delivery remain unaffected.
Contact
Email: support@haloryde.com
Phone: +1 585 666 0596