Privacy policy

1. Controller and Contact

Haloryde
30 N Gould Street
Sheridan, Wyoming 82801
USA
Email: support@haloryde.com
Phone: +1 585 666 0596

This Privacy Policy explains how we process personal data when you visit our website, place an order, track your shipment, write a review or contact us.

2. Data We Process

Depending on how you use our store, we process in particular:

  • Contact details such as name, email address and, if provided, phone number
  • Billing and shipping address
  • Order data such as products ordered, order number, order value and payment status
  • Shipping data such as tracking number, carrier and delivery status
  • The content of your messages and any files you send us
  • Information you provide in product reviews
  • Technical data such as IP address, browser, device information and access times
  • With your consent, information about your use of our store for advertising and measurement purposes

Information required for order processing and delivery is marked in the checkout. Without it, we may not be able to process your order.

3. Purposes and Legal Bases

We process your data to accept orders, process payments, deliver products, track shipments and handle returns and customer requests. Where required for the performance of a contract or pre-contractual steps, processing is based on Art. 6(1)(b) GDPR / UK GDPR.

Processing to comply with legal obligations, in particular tax and accounting record-keeping, is based on Art. 6(1)(c) GDPR / UK GDPR.

Processing for technical security, fraud prevention and handling other requests is based on our legitimate interests under Art. 6(1)(f) GDPR / UK GDPR, unless your interests and rights override them.

Advertising and tracking technologies that require consent are based on your consent under Art. 6(1)(a) GDPR / UK GDPR.

4. Shopify and Payment Processing

Our online store runs on Shopify. Shopify processes data required to provide the store, process orders and operate the technical infrastructure. Payments are made through the payment methods offered at checkout, and the payment and transaction data required for this are processed by the payment service providers involved.

Where Shopify processes personal data for its own purposes, Shopify's privacy information also applies: https://www.shopify.com/legal/privacy/consumers

5. Shipping and Tracking with Track123

To process and deliver your order, we share the necessary data with the warehouse, fulfillment and shipping providers involved, in particular your name, shipping address and the order and contact details required for delivery. Our products may be shipped from warehouses in the USA or Asia.

For shipment tracking we use Track123, operated by Shenzhen Lingxing Network Technology Co., Ltd. This involves processing tracking and order numbers and shipping status and, depending on the feature used, your email address and delivery information. Technical access data may be processed when you visit the tracking page.

Track123 privacy information: https://www.track123.com/privacy

6. Contact and Customer Service

When you contact us by email, contact form or chat, we process your contact details and the content of your message to handle your request. For live chat we use Shopify Inbox; messages are processed on Shopify's infrastructure and are accessible to our customer service team. Please only share information needed to handle your request.

7. Product Reviews

We use Judge.me to collect and display product reviews. When you submit a review, the information you provide is processed to manage and display it. Your display name, review and any images you choose to add may be published on our website. Your email address is not published as part of the review. Please do not publish confidential information or personal data of others.

8. Cookies and Similar Technologies

Our website uses strictly necessary cookies and similar technologies for basic functions such as the cart, checkout, security and storing your privacy settings. Cookies for advertising and measurement are only used with your consent where required by law (for example in the UK and EU). You can change your choice at any time in the cookie settings. Declining non-essential cookies does not prevent you from using our store or placing an order.

9. Advertising and Measurement (Meta, Google, TikTok)

We use Meta (Facebook and Instagram) for advertising, including the Meta Pixel and Conversions API, to measure the effectiveness of our ads and show relevant ads. Pages visited, products viewed, cart actions, purchases, order values and browser and device information may be processed and sent to Meta, which may link this information to your Facebook or Instagram account. More information: https://www.facebook.com/privacy/policy/

We may use Google Ads and TikTok Ads in the future. Before activating them, we will update this policy and the related consent settings. More information: https://policies.google.com/privacy and https://www.tiktok.com/legal/privacy-policy

Where consent is required, these technologies are only activated after you agree. You can withdraw your consent at any time with effect for the future through the cookie settings. You can use our store without agreeing to these technologies.

10. International Data Transfers

Haloryde is based in the USA. Due to our store infrastructure, advertising providers and warehouse, shipping and tracking providers, personal data may be processed outside the UK, the European Union and the European Economic Area, in particular in the USA and, where applicable, in countries where our Asian shipping partners or the China-based operator of Track123 process data.

Where the GDPR or UK GDPR sets specific requirements for such transfers, these are met through, for example, an applicable adequacy decision or appropriate safeguards such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum. You can request details at support@haloryde.com.

11. Retention and Security

We keep personal data for as long as needed for the relevant purpose. Order and payment records are kept in line with applicable legal retention obligations. Support and shipping data are kept as long as needed to handle the matter and, where relevant, to resolve claims. Data no longer needed is deleted or anonymized. We use appropriate technical and organizational measures to protect personal data, but no transmission over the internet can be guaranteed to be completely secure.

12. Your Rights

UK and EU residents: Where the legal requirements are met, you have the right to access, rectification, erasure, restriction of processing and data portability. You may object to processing based on legitimate interests and may object to direct marketing at any time. You may withdraw your consent at any time with effect for the future. You also have the right to lodge a complaint with a data protection authority, for example in the country where you live or work.

US residents: Depending on your state of residence, you may have the right to access, correct or delete your personal data and to opt out of targeted advertising. We do not sell your personal data for money.

To exercise your rights, contact us at support@haloryde.com.

13. Changes to This Policy

We update this Privacy Policy when our data processing or the applicable requirements change. The current version is always published on our website.